Company extends innovative collaboration functionality to the end-user to deliver premium customer-centric service
CUPERTINO, CA, April 20, 2009 —Xangati, the company bringing service providers and IT organizations the next generation in application management, today announced availability of its end-user application suite (EAS). By extending its ground-breaking Application Management 2.0 framework, Xangati now puts the power of real-time streaming visuals directly into the hands of subscribers. The unique result allows a service provider and their end customer to visually collaborate on a level never before possible to ensure that the highest application service levels are being delivered.
“Today’s complex business and home environments require more integrated troubleshooting functionality in order to most efficiently manage a growing set of applications connected to the network,” said Matt Davis, program director at IDC. “By empowering the subscriber and service provider with a higher degree of visibility into the Internet usage, and also giving that subscriber a set of tools to take action on issues as they arise, a better problem resolution process is achieved.”
The EAS is comprised of two complementary applications that provide a service provider the opportunity to reduce costs, minimize churn and leapfrog competitive offerings:
• The AppMonitor™ is available to all subscribers and allows an individual to see their streaming real-time application activity over the Internet and identify issues without outside assistance, probes or software agents – enabling the service provider to generate new revenue streams by helping customers manage their own Internet service.
• The Visual Trouble Ticket™ portal allows a subscriber to initiate and submit a DVR-style recording of their network and application activity to help a customer support representative (CSR) see and track the problem in real-time. This new concept offers an enhanced support framework over what was previously available and will significantly increase customer satisfaction through faster problem identification and resolution.
“Xangati understands the challenges of today’s increasingly complicated computing environments and, by making what’s happening on the network more transparent to all relevant parties, we enable a collaborative work process that resolves issues in record time,” said Alan Robin, CEO of Xangati. “In some cases, the release of our end-user application suite may even lead to a subscriber never having to call their service provider again.”
Kevin Booth, systems engineer at Horizon Consultants said: “As soon as I saw Xangati’s AppMonitor offered through my service provider EATEL, I knew I had to have it. It gives me a real-time view of how my Internet is being used, which helps me independently make better decisions about how to best manage my network.”
Xangati is the provider of the industry’s first Application Management 2.0 solution for both service providers and IT organizations that want a highly-developed solution for managing the dynamic and unpredictable nature of applications. Xangati has integrated prominent Web 2.0 concepts like streaming, collaboration and user-generated content into a comprehensive system for managing networked application environments. Xangati, Inc. is a privately held company founded in 2006 and headquartered in Cupertino, California. For more information, visit the company website at http://blog.xangati.com.