Overview
Xangati is committed to delivering outstanding products and services that enable our customers’ success. Our customer support team includes highly experienced engineers that know our product and work closely with our research and development organization and our technology partners.
Our customer support portal gives you round-the-clock access to our support services. With Web access, you can easily open a new ticket or check the status of an existing ticket.
All Xangati support and maintenance contracts include:
- Unlimited phone and email support
- 24 x 7 access to our customer portal for ticket creation / tracking
- Licensed software upgrades and patches
Contact Information
For existing customers that want to report an incident or ask our advice, we can be contacted through support@xangati.com or via our Support Messaging Service:
+1 408-252-1104 (Monday through Friday, 6am – 6pm Pacific Time Zone).
If for some reason your secure user ID and password is not working when accessing our online support portal, please contact us at: support@xangati.com.
For International support: please contact bvaux@xangati.com in our Dubai Technical Support center.
